FAQ

Can I change my order after I place it?

As we process and ship orders quickly (12-24 hours during business week), it is unlikely that we'll be able to make changes to your order after you submit it. If you would like to try to update your order, please contact us.

What payment methods do you accept?

We accept all major credit cards: Discover, Visa, Mastercard, and American Express. We also accept PayPal.

Is my information secure when I place an order?

Yes, we use industry standard SSL encryption to protect your personal information during checkout and contact forms.

Can I place an order from outside the USA?

At this time, our website only accepts orders in the USA.

Can I buy in bulk?

Please contact us if you are interested in buying in bulk.

Why isn't a discount code working?

The discount code you used may be expired, limited to one time use, or require you to be logged into your account.

How can I check the status of my order?

Use the tracking number provided in the shipment confirmation email to check the status. If you do not have a shipment confirmation email, please contact us to check your order status.

When will my order ship after I place my order?

Most orders are shipped out within 12-24 hours during the business week and delivered within 1-5 days depending on delivery method and receiving address.

How will my order ship?

You can select the shipping method on the checkout page, but we offer several UPS shipping options including standard ground, 2-day air, and next day air. Please view our Shipping & Returns page to learn more about our shipping methods and rates.

Do you provide tracking?

All orders are shipped using a trackable UPS shipping method. You'll receive an email with tracking information once your order ships.

Can I return all or part of my order?

Yes, we allow partial or full order returns. Please view our returns policies for additional information on returns. Just contact us if you need to return anything.